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PRIVACY POLICY

Solar Connect Privacy Policy
Last Updated: November 18, 2025
 

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us. This Privacy Policy explains what information Solar Connect (“we,” “us,” or “our”) collects, how we use it, and with whom we share it.

By using our website, www.solarconnect.energy, or by providing your information to us (including via web forms, phone, or SMS), you agree to the practices described in this policy.
 

1. Information We Collect
 

We may collect the following types of information:


1.1 Personal Information You Provide Directly

This includes, but is not limited to:

  • Name

  • Phone number (including mobile numbers)

  • Email address

  • Physical address

  • Contact preferences

  • Information you submit via web forms or during calls (e.g., utility bill amounts, property details, and any other details you choose to share)


1.2 SMS/Text Messaging Information

If you opt in to receive SMS/text messages from us, we may collect:

  • Your mobile phone number

  • Message content sent to or received from you

  • Date, time, and status of messages (delivered, failed, opened, etc.)


1.3 Automatically Collected Information

When you visit our website, we may automatically collect certain non-personal information, such as:

  • Domain name and IP address

  • Type of web browser and operating system

  • Pages visited and time spent on our site

  • The website or ad that referred you to our site


This information does not, by itself, personally identify you and is used primarily in aggregate form.


2. How We Use Your Information

We use the information we collect for purposes including:

  • Providing, maintaining, and improving our services and website

  • Contacting you about your inquiries, appointments, or solar quotes

  • Sending you transactional communications (e.g., appointment confirmations, updates, and reminders)

  • Sending you marketing communications, such as promotions or information about new products and services (where permitted by law)

  • Operating our SMS/text messaging programs, including sending messages you have consented to receive

  • Analyzing usage and performance of our website and marketing campaigns

  • Complying with legal obligations and enforcing our terms, policies, and agreements


3. SMS/Text Messaging Policy

By providing your mobile number and opting in, you consent to receive SMS/text messages from Solar Connect related to your inquiries, appointments, updates, and promotional offers where applicable.

  • Message frequency: Varies by user and program.

  • Message & data rates may apply.

  • You can opt out at any time by replying “STOP” to any message.

  • For help, reply “HELP.”

We may share your personal information, including your mobile number, with third-party service providers who help us deliver text messages (such as messaging platforms and phone carriers). These providers may process your data solely to provide these services on our behalf.

SMS consent is not shared with third parties.
We do not sell, rent, or share your SMS consent or opt-in status with third parties or affiliates for their own marketing purposes.

4. How We Share Your Information

We may share your information in the following ways:

4.1 Service Providers and Vendors
We may share your personal information with trusted third-party vendors who perform services on our behalf, such as:

  • Website hosting and analytics

  • SMS/text message delivery and communications platforms

  • Email service providers

  • Customer relationship management (CRM) tools

  • Payment processors (if applicable)

These providers are only authorized to use your information as necessary to provide services to us.

4.2 Business Transfers
If we are involved in a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements
We may disclose your information where required to do so by law, subpoena, or other legal process, or to protect our rights, property, or safety or that of our customers or others.

We do not sell your personal information to third parties.

5. Data Security

We take reasonable precautions to protect your information. While we use commercially acceptable means to safeguard personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

You may:

  • Opt out of SMS: Reply “STOP” to any SMS message you receive from us.

  • Opt out of email marketing: Click the “unsubscribe” link in our marketing emails or contact us directly.

  • Update your information: Contact us to correct or update your personal information.

7. Children’s Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page regularly to stay informed about our privacy practices.

Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.


9. Contact Us

If you feel that we are not abiding by this Privacy Policy, or if you have any questions or concerns, please contact us:

Solar Connect
Attn: Privacy Officer
500 North Central Expressway, Suite 500
Plano, TX 75074, United States

📞 Phone: (888) 528-4101
✉️ Email: info@solarconnect.energy

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